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Home > Help
 1.Can I return the item if unsuitable?
If your items are unsuitable and unworn then they can be posted back to the address detailed on your invoice. 

2.Are returns free of charge?
The cost of postage will be the responsibility of the sender.

3.Why have I been charged for an order that you are not able to fulfil?
We are sorry that we have been unable to fulfil your order on this occasion.

Whilst we endeavour, and expect, to fulfil every order we accept for every item we advertise, on occasion some of the available items do, unfortunately, not pass our pre-dispatch quality checks. These checks are in place to ensure that only the highest quality products reach our customers.

Where you have paid by debit or credit card the funds have initially been reserved for us to collect when we dispatch the item (s), but as we are not able to fulfil this item the reserved funds will now be released back to your available balance by your card issuer. Typically this may take up to 7 days.

Where you have paid by Paypal the order has been charged upfront as is the normal practice where Paypal is used to pay for the transaction. As we have not been able to fulfill the order we have now refunded the value back to your Paypal account.

Please note that the e-mail address used in registration to our website and the e-mail address associated to your Paypal account must be the same for the transaction to go through automatically. If, however, they are different please complete the Ask A Question form via our help pages advising of the e-mail address associated to your Paypal account.

4.How can I track my order?
Once your order is dispatched you will receive an email which confirms dispatch and also includes a tracking number along with how you can track your item. If you have not received this email then please check your junk and deleted email folders. You can track your order using the tracking number sent to you and going to the website www.HDNL.co.uk. If you do not have this tracking email or would like further assistance with the tracking of your delivery then please contact our Customer Service Team using the 'Ask a Question' tab where we will be happy to assist.

5.How will I know when my order has been processed?
Once you have confirmed your order online you will be presented with a summary screen which details your order and is confirmation that the order has been placed. In addition to this you will also receive an email confirming the details of your order and that it has been placed. If you do not receive this confirmation email please check you junk email and deleted folders. If you do not find it then please contact our Customer Service.

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