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Home > Help

1. What payment method we use ?
Currently, we use western union and moneygram payment method.
But we prefer western union, as it is faster and safer. Moneygram is very strict with the transcation.  After you send payment, please email us the transaction number and order NO, so we can check the payment and process your order.

2. What will happen for an paid order that we are not able to fulfil?
We are sorry that we have been unable to fulfil your order on this occasion.

Whilst we endeavour, and expect, to fulfil every order we accept for every item we advertise, on occasion some of the available items do, unfortunately, not pass our pre-dispatch quality checks. These checks are in place to ensure that only the highest quality products reach our customers.

Or if there is certain item that unfortunately sold out?  first we are sorry about this, but the stock change is also out of our expection as well.  You can find replacement /alternative time at the similar price, we will process and dispatch the alternative to you. 

3. Can I return the items if unsuitable, damaged or wrong ?
Sorry, we dont have return or exchange policy. If there is any problem for the items when you receive them, you can contact our customer service on time. Take pictures for the items you receive , and tell our service the problem.  If the problem is caused by our party, we will take action and make related compensation for it. 

4. How can I track my order?
Once your order is dispatched, you will receive an email which confirms dispatch and also includes a tracking number along with how you can track your item. If you have not received this email then please check your spam or deleted email folders. You can track your order using the tracking number and website sent to you . If you do not have this tracking email or would like further assistance with the tracking of your delivery then please contact our Customer Service Team using the 'Ask a Question' tab where we will be happy to assist.

5. How will I know when my order has been placed?
Once you have confirmed your order online you will be presented with a summary screen which details your order and is confirmation that the order has been placed. In addition to this you will also receive an email confirming the details of your order and that it has been placed. If you do not receive this confirmation email please check you email spam email and deleted folders. If you do not find it then please contact our Customer Service.


Contact us : 
Our website:  http://www.sirsneaker.cn/
E-mail:  service@sirsneaker.cn
Skype:  sirsneaker



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